LuckyOtter – An overloaded system
Two and a half weeks ago, the concept of having to apply for unemployment was the last thing on my mind. But like most other “nonessential” businesses, the company I work for closed their doors until (or if?) this pandemic passes, and told us we could apply for unemployment insurance.
I would have preferred to go in person and sit down with someone who would file my application for me, or at least walk me through things. But they closed their doors to the public too, so I had no choice but to either call and apply over the phone, or apply online. I don’t feel comfortable doing stuff like this online, so my first instinct was to call. I tried to get through to the Customer Service number I was given, but I kept being kicked off after I selected “Ask a question about your claim” (the closest option…
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